Airports Council International (ACI) published the list of winners of its “Airport Service Quality Awards” which recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers.

In the category of under 2 million passengers, the Daniel Oduber International Airport in Liberia, Guanacaste, took the second spot in Latin America and the Caribbean, just second to the Ramon Villeda Airport of San Pedro Sula, Honduras.

Also, the Juan Santamaría, International Airport in Alajuela, Costa Rica was named as the Most Improved in Latin America and the Caribbean
The winning airports will come together at the ASQ Awards Ceremony which will be held during the second ACI Customer Experience Global Summit, taking place in Bali, Indonesia in September.

The Airport Service Quality (ASQ) programme is the world’s leading airport passenger service and benchmarking programme. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. Three quarters of the world’s 100 busiest airports are part of the ASQ programme which means that, in 2018, more than half of the world’s 8.3 billion travellers passed through an ASQ airport.